We, Cotgin CRM ("we," "our," or "us"), are dedicated for the security and the confidentiality and integrity of your personal data. When you search on our website or use our services, your information is gathered, used, disclosed, and safeguarded in accordance with our Privacy Policy. You agree and acknowledge the terms stated in this policy by using our services.
1. Information We Collect
1.1 Personal Information
We may gather personal information that can be used to identify you specially, like your name, phone number, email address, job title, company name, and payment details. This data is gathered from you when you:
1.2 Non-Personal Information
Additionally, we gathered nonpersonal data about devices, IP addresses, search types, and search histories, among other things. By using this data, we can improve and understand how you utilize our website and services and make necessary improvements.
1.3 Cookies and Tracking Technologies
Cookies and other tracking tools are used by us to enhance your online experience. Cookies make us track your usage with our services and remember your choices. Although you can control your search cookie settings, doing so may make it harder for you to access certain of our website's services.
2. How We Use Your Information
2.1 Providing and Improving Services
We use your personal information to:
2.2 Marketing and Communication
We may use your information, with your permission, to:
2.3 Legal Compliance and Security
To abide by the law, defend our rights, and maintain the security of our services, we might utilize your information. This comprises:
3. Sharing Your Information
3.1 Third-Party Service Providers
Your personal data may be shown to outside service givers who help us with our website, handle business, or provide you services. Contractually, these providers agree to safe guards the privacy of your data and use it only for the work that we specify.
3.2 Business Transfers
Should an acquisition,merger or sale of all or a part of our assets occur, your personal information may be given to the new owners. We'll let you know about these changes and give you choices about your information.
3.3 Legal Requirements
If needed by law or if we have a good faith belief that it is necessary, we may provide your information to:
4. Data Security
We protect your personal data against unauthorized access, disclosure, changes, and destruction by putting in place industry standard safety guidelines. This covers regular security audits, secure servers, and encryption. Nevertheless, we are unable to provide a completely secure transmission via the internet or electronic storage solution.
5. Data Retention
Till the time a longer keeping period is mandated or authorized by law, we keep your personal data for as long as it takes us to achieve the goals specified in this Privacy Policy. Your data will be safely deleted or anonymized as soon as it is no longer needed.
6. Your Rights and Choices
6.1 Access and Correction
You are entitled to check and update the personal info we have on file about you. By signing into your account or getting in contact with our customer service employees, you can update your account data.
6.2 Data Portability
A copy of your personal info in an organized, widely used, and machine-readable format is available upon request. Upon request, we will provide this to you in a scheduled time.
6.3 Deletion and Restriction
In some situations, you have the right to request that your personal information be deleted or to limit how it is processed. Please be aware that we may keep some info if it's needed by law or for proper business arrangements.
6.4 Opt-Out of Marketing Communications
By connecting us directly or by following the unsubscribe options in our emails, you can opt not to get marketing mails from us. Please be aware that we may still send you non-promotional emails about your account or transactions even if you opt not to receive them.
7. International Data Transfers
Please keep in mind that if you are using our services from another country than India, your data may be processed, transmitted, and kept there as well as in other nations where our service givers are based. We take the important precautions to guarantee that this Privacy Policy is followed and that your data is handled with security.
8. Children's Privacy
Users under the legal age are not eligible to use our services. We do not intentionally collect personal information from legal minors. We will take action to remove any personal data we may have got from children without their parents' consent.
9. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect modifications to our policies or changes imposed by law. Any substantial changes will be communicated to you by amending the effective date and posting the revised policy on our website. You signify your approval of the updated policy by using our services going forward.
10. Contact Us
Please get in touch with us at: support@cotgincrm.com if you have any questions or complaints regarding our privacy statement or our data practices.
This privacy statement conforms to all applicable data protection laws and regulations in India, including the Information Technology Act of 2000's Sensitive Personal Data or Information Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.
Refund and Cancellation Policy for Cotgin CRM:
Cotgin CRM is committed to providing exceptional services for customer relationship management software. We are known for providing transparency and clarity to our customers, hence we have given a detailed refund and cancellation policy, to avoid any confusion for our customers which is mentioned below:
Refunds: We regret to inform you that Cotgin CRM does not offer refunds for any purchases made on our platform. Whether you opt for a subscription plan, add-on feature, or one-time purchase, all transactions are considered final by us. That’s why we inform our users to properly check and analyze all our product offerings, features, and compatibility in the available trial periods, demos, or consultations before making a purchase.
Cancellation: We would also like to inform you that once a purchase is made, whether it's a subscription plan or a single product, it cannot be canceled or refunded. We advise our users to check and understand their needs and requirements properly before finalizing any transactions. Moreover, Cotgin CRM’s team is available to address any questions or concerns that you may have before purchasing our services.
Exceptions: In cases where there may be technical issues or problems with our service, Cotgin CRM has the sole right to review and consider refund requests on a case-by-case basis. These requests must be submitted in writing to our customer support team as soon as possible or before the start of any project or work.
Policy Updates: We would also like to tell you that Cotgin CRM has the right to change its refund and cancellation policy without any prior notice. Any updates or changes in our policy will be updated on this page. By continuing to use our services, you acknowledge and agree with the latest version of our policies.
If you have any questions, or concerns and require further clarification regarding our refund and cancellation policy, please feel free to contact our customer support team. We're here to assist you and make your experience with Cotgin CRM smooth and tension-free.
Thank you for choosing Cotgin CRM. We appreciate your trust and support.